Technology Consultant/Business Technology Consultant
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Idexcel s client is looking for a Technology Consultant to join their team on a Contract basis
Job Title: Technology Consultant
Location: Coppell, Texas
Duration: 6+ Months Contract
Job Summary:
System Administration and Technical Support:
• Perform routine system maintenance and oversee upgrade rollouts to ensure reliability and optimal performance.
• Manage user accounts, permissions, and profiles while addressing technical issues promptly.
• Maintain and update dashboards for accurate and actionable data visualization.
• Monitor system data and performance metrics, identifying trends and addressing anomalies proactively.
Carrier Support:
• Communicate with Logistics Carrier to identify the issue and troubleshoot
Data Integration:
• Ensure the data is integrated accurately between all relevant systems (Internal, 3rd Party Solutions )
Business Analysis:
• Collaborate with stakeholders to identify business needs and translate them into system requirements.
• Conduct thorough analyses of existing processes, recommending best practices
• Facilitate master data management and governance, ensuring data integrity and accuracy.
User Support and Training:
• Train new users on system tools, protocols, and best practices to ensure seamless adoption.
• Administer and analyze Net Promoter Score (NPS) surveys, leveraging insights for service improvements.
• Serve as a liaison for carrier-related technical issues, ensuring effective communication and resolution.
Strategic Contributions:
• Develop comprehensive reports and dashboards to support decision-making processes.
• Drive innovation by identifying opportunities for automation, efficiency, and cost-saving measures.
• Partner with cross-functional teams to deliver scalable and sustainable solutions.
Qualifications:
• Required Logistics Business Support Experience (+5 years)
• Required Logistics Management Application (+5 years, DispatchTrack is huge +)
• Proven experience in business analysis, system administration, or related technical support roles. (+5 years)
• Prefer to Korean Speaking as an 2nd Language
• Strong analytical skills and the ability to translate business requirements into actionable technical solutions.
• Excellent communication, collaboration, and training skills.
• Familiarity with data monitoring tools and survey platforms is a plus.
• Strong project management and prioritization abilities.
About IDEXCEL, INC
Idexcel is a global staffing and IT services organization, with a mission to bring great people and great organizations together. Our diverse client base represents a wide range of industries, including technology, telecom, insurance, healthcare, manufacturing, banking & financial services, food & commodities trading and federal organizations. Our teams of experienced recruiters directly work with client companies seeking exceptional people to help with their business initiatives.
Idexcel, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.
