Sr. Business Analyst

Primary Location: New York, New York

V-Soft Consulting is currently hiring for a Sr. Business Analyst for our premier client in New York, New York.

Must Have

Education and Experience »
• Experience in Azure Dev Ops.
• Knowledge of energy terminology.
• Ability to identify, clarify, and resolve issues and risks, escalating them as needed.
• Ability to manage stakeholder relationships.
• Entering bug and story tickets into a software management system.
• Excel reporting skills.
• MS Office skills.
• Professional customer service phone skills for high importance customers (public facing, not internal).
• Ability to execute existing SQL queries.
• Automation / Technical Writer.

What You’ll Do

Job Responsibilities:
• Responsible for answering customer phone calls and emails and translating them into Azure Dev Ops tickets for resolution.
• Responsible for logging issues/tickets in both ADO and Excel sheets and keeping them in sync.
• Serves as customer-facing member of an energy usage analysis team dedicated to supporting customer inquiries for the Product team.
• Produces a monthly summary report (Excel) of all customer inquiries, status, and ticket numbers from weekly numbers.

Interested?

Qualified candidates should send their resumes to ajallu@vsoftconsulting.com

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.

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