Program Analyst
Job: Program Analyst
Duration: 6 Months
Location: San Diego, California
Pay Rate: $61/hr. W2
Role Summary
Top 5 Required Skills
Excellent Microsoft Office skills (especially Excel) and other tools, such as JIRA, Codebeamer, Tableau, Workfront.
Experience gathering and integrating data from various sources to create reports and data trends.
Experience with creating PowerBI dashboards.
Basic Program Management skills and experience in supporting Program Managers
Excellent Verbal and Written Communication Skills
GENERAL SUMMARY:
Assists with program development and implementation through managing processes, procedures, and tools that improve efficiencies. A Program Analyst coordinates across teams and monitors timelines, budgets, risks, and priorities to achieve program progress. Typically, a program needing a Program Analyst will be of significant size and will require expertise related to the development of project management mechanisms.
The responsibilities of this role include:
• Working independently with little supervision.
• Providing some supervision/guidance to others.
• Making decisions that are moderate in impact; errors may have relatively minor financial impact or affect on projects, operations, or customer relationships; errors may require involvement beyond immediate work group to correct.
• Using verbal and written communication skills to convey information that may be somewhat complex to others who may have limited knowledge of the subject in question. May require basic negotiation and influence, cooperation, tact, and diplomacy, etc.
• Completing tasks that do not have defined steps; simultaneous use of multiple mental abilities is generally required to determine the best approach; mistakes may result in significant rework.
• Exercising creativity to draft original documents, imagery, or work products within established guidelines.
• Using deductive and inductive problem solving; multiple approaches may be taken/necessary to solve the problem; often information is missing or incomplete; intermediate data analysis/interpretation skills may be required.
• May be solicited during strategic planning period.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
• Develops and maintains relationships with third parties or internal customers and facilitates cross-team coordination for large, complex programs to identify and meet needs, assess resources, ensure compliance with processes and guidelines, track progress, and communicate program status updates.
• Facilitates review board meetings under guidance of the Program Manager and coordinates documentation of key discussion points, project plan changes, and stakeholder needs.
• Contributes to and updates project plans to support Program Managers or Leads on multiple or large programs that include priorities, timelines, critical tasks, stakeholder identification for each task, and forecasted resource allocation and/or leads program planning activities for small programs to support Program Managers or Leads.
• Collects, compiles, analyzes, monitors, and maintains budget data and recommends budget decisions to Program Lead or Manager and drives closure.
• Tracks the progress and execution of multiple, complex deliverables to ensure deadlines are met, and identifies, escalates, and at times manages issues that may impact deadlines.
• Determines schedules and task assignments by evaluating stakeholder needs and following proper project management practices with general guidance from the Program Manager.
• Manages and communicates changes in program timelines, priorities, and deliverables for multiple programs to stakeholders.
• Anticipates risks and issues in limited capacity throughout the program lifecycle, communicates issues to the Program Manager, and works with relevant team members to determine a solution.
• Gathers, analyzes, and interprets complex data and program metrics using highly advanced tools (e.g., macros, pivot tables, charts, graphs).
• Creates tools and processes to maintain and update databases using advanced aspects of data management tools (e.g., Excel, agile).
• Synthesizes highly complex data and metrics into a summary of key trends, risks, and changes, and presents results into a report that can be easily understood by key stakeholders.
• Contributes to the design and implementation of improvements to assigned planning processes, tools, and methods and drives standardization with support and guidance from Program Managers.
REQUIRED COMPETENCIES: (All competencies below are required upon entry)
• Analytical Skills - The ability to collect information and identify fundamental patterns/trends in data. This includes the ability to gather, integrate, and interpret information from several sources.
• Building Trusting Relationships - The ability to build trusting, collaborative relationships and rapport with different types of people and businesses. This includes delivering on commitments and maintaining confidential information, as well as being approachable, and relating well to people regardless of personality or background.
• Communication - The ability to convey information clearly and accurately, as well as to choose the most effective method of delivery (e.g., email, phone, face-to-face) for technical and non-technical information.
• Creating the New and Different - The ability to be creative. This includes the ability to produce breakthrough ideas, being a visionary, managing innovation, having broad interests and knowledge, and gaining support in order to translate new ideas into solutions.
• Decision-Making - The ability to make quick, accurate decisions. This includes the ability to weigh alternatives and take into account the impact of the decisions on people, equipment, or other resources.
• Getting Work Done - The ability to be organized, resourceful, and planful. This includes the ability to leverage available resources to get things done and lay out tasks in sufficient detail. This also includes the ability to work on multiple tasks at once without losing track, and foresee and plan around obstacles.
• Technical Knowledge - Knowledge of the relevant tools and processes related to assigned programs. This includes knowledge of relevant program specifications.
MINIMUM REQUIREMENTS:
• Bachelor's degree in Business Administration, Management, Computer Science, Engineering, Computer Science or related field OR Associate's degree with 2 years of relevant work experience OR High School Diploma or equivalent with 4 years of relevant work experience.
PREFERRED REQUIREMENTS:
• Master's degree or equivalent in Business Administration, Management, Engineering, Computer Science, or related field.
• 4+ years experience creating, scheduling, and maintaining program plans or related experience.
• 3+ years experience with program management tools.
