Desktop Governance and Compliance Analyst
This is a contract position.
It is 100% remote, but you must be local to Vienna, VA; Winchester, VA; Pensacola, FL or San Diego, CA.
What will you do in this role?
• The Desktop Governance & Compliance department ensures our wide-ranging end-user computing environment maintains operational efficiency and stability in a secure technical environment.
• Responsibilities of the Desktop Automated Software Delivery Project, which is focused on the Service Catalog, data synchronization with ServiceNow, and further automating software delivery for our growing customer base.
• The analyst will provide comprehensive operational support for desktop application management, reporting, and governing of new software and application rationalization.
• Increase self-service options for automated software delivery.
• Create standardized catalog details/descriptions to educate customers and improve user experience.
• Participate in Agile sprints, including writing stories, documenting requirements, and conducting UAT testing.
• Work with the Product Owner to prioritize tasks based on business value and technical complexity.
• Maintain a comprehensive, accurate product backlog with detailed requirements, ensuring readiness for upcoming sprints.
• Trigger automated workflows for software requests, increasing the application catalog’s automated delivery.
• Enable users to order all desktop software currently restricted or requiring Service Desk submission.
• Assess ITAM, CMDB, and SCCM data for field validation, clean-up, and correlation of data elements.
What skills should you have for this position?
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in IT project management, specifically in desktop software delivery, automation, and customer experience.
• Strong knowledge of ServiceNow, MyIT, MECM, MacOS, Windows, and Citrix applications.
• Strong communication and documentation skills when presenting status reporting, findings, conclusions, and other information to a variety of audiences.
• Strong understanding of Agile Project Management methodologies and Scrum Framework.
• Strong documentation skills in writing Standard Operating Procedures and end-user guides.
• Extensive experience writing and prioritizing user stories, ensuring timely delivery.
• Proven experience in data analytics and metrics reporting.
• Proficiency in developing reports and dashboards using ServiceNow and Microsoft Suite.
This is a contract position.
It is 100% remote, but you must be local to Vienna, VA; Winchester, VA; Pensacola, FL or San Diego, CA.
What will you do in this role?
• The Desktop Governance & Compliance department ensures our wide-ranging end-user computing environment maintains operational efficiency and stability in a secure technical environment.
• Responsibilities of the Desktop Automated Software Delivery Project, which is focused on the Service Catalog, data synchronization with ServiceNow, and further automating software delivery for our growing customer base.
• The analyst will provide comprehensive operational support for desktop application management, reporting, and governing of new software and application rationalization.
• Increase self-service options for automated software delivery.
• Create standardized catalog details/descriptions to educate customers and improve user experience.
• Participate in Agile sprints, including writing stories, documenting requirements, and conducting UAT testing.
• Work with the Product Owner to prioritize tasks based on business value and technical complexity.
• Maintain a comprehensive, accurate product backlog with detailed requirements, ensuring readiness for upcoming sprints.
• Trigger automated workflows for software requests, increasing the application catalog’s automated delivery.
• Enable users to order all desktop software currently restricted or requiring Service Desk submission.
• Assess ITAM, CMDB, and SCCM data for field validation, clean-up, and correlation of data elements.
What skills should you have for this position?
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in IT project management, specifically in desktop software delivery, automation, and customer experience.
• Strong knowledge of ServiceNow, MyIT, MECM, MacOS, Windows, and Citrix applications.
• Strong communication and documentation skills when presenting status reporting, findings, conclusions, and other information to a variety of audiences.
• Strong understanding of Agile Project Management methodologies and Scrum Framework.
• Strong documentation skills in writing Standard Operating Procedures and end-user guides.
• Extensive experience writing and prioritizing user stories, ensuring timely delivery.
• Proven experience in data analytics and metrics reporting.
• Proficiency in developing reports and dashboards using ServiceNow and Microsoft Suite.
