Customer Support/Data Engineer - Project Engineer
Job Description
The main function of a research engineer is to research and investigate the design functionality and maintenance of products, equipment, systems, and processes. A typical research engineer has the ability to make engineering drawings and read and interpret blueprints.
Responsibilities
• Research, design, develop, manufacture, and test tools, engines, machines, and other mechanical devices.
• Research and analyze customer design proposals, specifications, and manuals to determine time and cost feasibility to complete projects.
• Investigate equipment failures and difficulties to diagnose faulty operation and make recommendations to maintenance crew.
• Assist drafters in developing the structural design of products using tools, equipment, or software.
• Oversee installation, operation, maintenance, and repair to ensure that machines and equipment are installed and functioning according to specifications.
• Resolve system malfunctions and provide technical information.
• Work with customers and telematics data for data analysis: developing specialized reports, analyzing data, ensuring customers' fleet lists are accurate, and troubleshooting machine issues.
• Occasionally involve customer-facing interactions through Teams, phone calls, and other communication channels.
Essential Skills
• Creativity, verbal and written communication skills, analytical and problem-solving ability.
• Team player and detail-oriented.
• Displays attributes of a critical thinker and leverages innovative ideas.
• Strong leadership and mentoring skills necessary to provide support and constructive performance feedback.
• Expert ability to make sketches, engineering drawings, and common computations.
• Expert ability to read and interpret blueprints, technical drawings, schematics, and computer-generated reports.
• Previous experience with computer applications and software related to the engineering field such as Computer Aided Design (CAD).
• 10 years of experience in customer service, project management, data analysis, and data handling.
• Experience with PowerBI and telematics.
Additional Skills & Qualifications
• Bachelor's degree in engineering required.
Work Environment
This position is part of the Construction/Digital/Technology sector, specifically within the Customer Success organization. The role involves working directly under the Work Director and a Team Lead. The role is primarily behind-the-scenes but will occasionally involve customer-facing interactions, mostly through Teams, phone calls, and other communication channels
Pay and Benefits
The pay range for this position is $50.00 - $60.00
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Chillicothe,IL.
Application Deadline
This position will be accepting applications until Jan 22, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
Diversity, Equity & Inclusion
At Actalent, Diversity And Inclusion Are a Bridge Towards The Equity And Success Of Our People. DE&I Are Embedded Into Our Culture Through
• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.