Customer Insights/Trends Analytics Data Analyst

Job Title: Customer Insights/Trends Analytics Data Analyst

Location: Boulder, CO (Hybrid role)

Duration: 8 months contract

Job Description:
• In this role, you will work closely with the Customer Care team to prepare presentations for the Executive team by adding the metrics and trends from the previous month.
• This will require you to understand and query data from various sources, analyze text data related to customer feedback, communicate with various stakeholders, and deliver clear and concise presentation slides.
• The ideal candidate is an analytical thinker with data analysis expertise and the ability to communicate insights effectively to stakeholders by creating presentations.

Responsibilities:
• Data analysis: Extract, clean, and analyze data using SQL and Python to identify trends, report metrics, uncover insights, and support data-driven decision-making.
• Presentation Delivery: Coordinate and manage multiple timelines to ensure that data analysis, metrics, trends and supporting stories are added to reports during the preparation of executive presentations.
• Effective Data Story Telling: Present insights that put the data & information you are sharing in the context of the customer experience.

Experience:
• 3+ Years writing SQL queries in a company setting.
• 3+ Years doing data analysis.
• 3+ Years creating slides for Leadership or Executive Audiences (or demonstrating examples of high quality presentation skills for other audiences).
• Proficiency in SQL: Ability to write complex queries, optimize queries performance, and ensure data accuracy independently.
• Proficiency in Python: Ability to process and perform data analysis in Python.
• Effective communication skills to present data-driven insights clearly to technical and non-technical stakeholders.

Desired Skills:
• Experience with the analysis of Text Data.
• Experience with the analysis of Customer Support or Customer Feedback Data.
• Experience with topic modeling text data or applying Language Models to text data.

Education:
• Technical Degree Related to Data Analysis: e.g. Statistics, Computer Science, Data Science, etc.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.