Product Analyst
Akkodis is seeking a Product Quality Analyst for 06 months contract with a client Sylmar, CA 91342.
Title: Product Quality Analyst
Location: Sylmar, CA 91342
Contract: 06+ months (possible extension)
Pay Rate: $32-36/hr on W2 (The rate may be negotiable based on experience, education, geographic location, and other factors.)
IV Mode- MS Teams
Time- 8:00 AM to 5:00 PM PST
Job Summary:
Analyzes and resolves client's product customers technical and clinical questions regarding client's products.
Corresponds with customers regarding the results of inquiries and analysis of products
Uses discretion in escalating unusual product performance issues, collaborates with engineering, resolves customer complaints.
Participates in product improvement teams, field failure analysis and other analytical teams responsible for the improvement of products and regulatory issues.
This position requires a very high degree of technical competence and communicative ability in order to receive, evaluate, investigate and respond to customers' questions and complaints.
Interfaces with all levels of health care professionals ( doctors, nurses, biomedical technicians and purchasing agents, materials managers and risk managers) to document, investigate, and correct field-related problems.
Communicates customer concerns and complaints to individuals who manage databases and analyze data to identify trends, needs for product and service enhancements and communicate the findings with relevant individuals such as R & D engineers, business unit managers, and other personnel to communicate the findings.
Performs product complaint documentation, investigation, customer response, and consulting activities on products and authors correspondence to customers addressing complaint investigations.
Serves as a liaison between other business units for quality and technical concerns as needed. Knowledge of Medical Terminology.
Qualifications:
Five - seven years of customer support experience preferred.
Strong PC/Data Entry Skills required.
A high degree of interpersonal relations skills.
Strong verbal and written communication skills.
PROBLEM SOLVING: Must be able to work under pressure and stress common to office environments.
Must be able to maintain a high degree of accuracy and analytical thinking.
Must be able to deal effectively with problems and customers on the telephone.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit
https://www.akkodis.com/en/privacy-policy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance
Akkodis is seeking a Product Quality Analyst for 06 months contract with a client Sylmar, CA 91342.
Title: Product Quality Analyst
Location: Sylmar, CA 91342
Contract: 06+ months (possible extension)
Pay Rate: $32-36/hr on W2 (The rate may be negotiable based on experience, education, geographic location, and other factors.)
IV Mode- MS Teams
Time- 8:00 AM to 5:00 PM PST
Job Summary:
Analyzes and resolves client's product customers technical and clinical questions regarding client's products.
Corresponds with customers regarding the results of inquiries and analysis of products
Uses discretion in escalating unusual product performance issues, collaborates with engineering, resolves customer complaints.
Participates in product improvement teams, field failure analysis and other analytical teams responsible for the improvement of products and regulatory issues.
This position requires a very high degree of technical competence and communicative ability in order to receive, evaluate, investigate and respond to customers' questions and complaints.
Interfaces with all levels of health care professionals ( doctors, nurses, biomedical technicians and purchasing agents, materials managers and risk managers) to document, investigate, and correct field-related problems.
Communicates customer concerns and complaints to individuals who manage databases and analyze data to identify trends, needs for product and service enhancements and communicate the findings with relevant individuals such as R & D engineers, business unit managers, and other personnel to communicate the findings.
Performs product complaint documentation, investigation, customer response, and consulting activities on products and authors correspondence to customers addressing complaint investigations.
Serves as a liaison between other business units for quality and technical concerns as needed. Knowledge of Medical Terminology.
Qualifications:
Five - seven years of customer support experience preferred.
Strong PC/Data Entry Skills required.
A high degree of interpersonal relations skills.
Strong verbal and written communication skills.
PROBLEM SOLVING: Must be able to work under pressure and stress common to office environments.
Must be able to maintain a high degree of accuracy and analytical thinking.
Must be able to deal effectively with problems and customers on the telephone.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit
https://www.akkodis.com/en/privacy-policy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance
