Data Analyst

Title: Senior Data Analyst

Location: Greenwood Village, CO

Hybrid - In-office 4 days

Duration: 3 Months contract-to-hire

Responsibilities:
• Work with stakeholders to identify data needs and develop best in class self-serve dashboards
• Research, hypothesize, test and validate, establish the link between and within data from various sources and leverage that understanding to answer business questions
• Write complex SQL queries that utilizes multiple tables and generates the output that can be leveraged in reports
• Use data analysis techniques to identify trends, patterns, and anomalies in data sets
• Ensure data quality and accuracy through data validation and testing
• Perform ad-hoc analysis and identify opportunities to improve existing processes
• Document reporting requirements, analysis outcomes and processes

Qualifications:
• Bachelor’s degree in computer science or related field
• 6+ years of data analysis and reporting with a history of working and performing analysis using data from various applications and warehouses
• Strong SQL skill (must) and prior experience writing complex code needed for analysis and data extraction
• Extensive experience building self-serve dashboards using Tableau and data analysis using Excel
• Self-starter who enjoys problem-solving with little direct supervision. Ability to learn quickly with a high tolerance for ambiguity and complexity
• Demonstrated ability to understand the data and the applications/processes that generates this data by iteratively hypothesizing and either proving or disproving the same while building overall understanding of dataset and the process flow
• Strong communication, verbal and written with the ability to effectively communicate complex information to non-technical stakeholders
• Previous experience working with call, case and order data from sources such as Salesforce, Remedy, NICE, IVR etc.