CRM Engineer

Required skills: Dynamics CRM, Dynamics 365, Power Apps, Power Automate, Canvas Apps, Azure, Power BI, C#

Description:

To provide support for the CRM system through MS Dynamics implementation, utilizing knowledge of engineering principles. To provide engineering support for projects and infrastructure.

Must have skills:
• Strong working knowledge of CRM solutions and strategies, including development.
• Strong understanding of the range of and experience with built-in capabilities and options available in Microsoft Dynamics and the ability to make recommendations on how to best leverage those capabilities and options when formulating CRM solutions
• Experience in developing case management through CRM solutions
• Experience with Microsoft Dataverse
• Understanding of Model Driven Apps and Canvas Apps
• Knowledge of application integration with Power Apps is a plus
• Knowledge of Power Automate is a plus

Job Description:
• Investigate enterprise and vendor APIs to determine whether they provide the necessary data to support an initiative and identify any modifications that may be necessary
• Define format and mapping of data for interfaces between systems
• Define and document the system requirements of a solution, including the allocation of functionality across the presentation layer and backend services
• Assist the business in determining if and how new systems or system enhancements may improve process flow and business function
• Provide analytical support for the prioritization of features and epics to ensure work focuses on capabilities with maximum value and are aligned with product delivery strategy
• Collaborate with product management team to define Minimum Viable Product (MVP) to achieve company strategic goals
• Perform application and services tests to research application behavior and/or validate changes
• Utilize system documentation, database information, application logs and scenario testing to determine root cause of system issues

Nice to have:
• Services-Oriented Architecture
• System to system integrations via internal and vendor APIs
• Configuration Management
• Error Handling
• XML and JSON Data Structures
• Experience with mobile applications and responsive web applications
• Internal Customer Service Representative facing applications interfacing with cloud native microservices is a plus

Any of these certifications highly desired:
• PL-100 Dynamics 365 Fundamentals
• PL-200 Power Platform Functional Consultant
• PL-400 Power Platform Developer
• MB-910 Microsoft Dynamics Fundamentals
• MB-210 Dynamics 365 Sales Functional Consultant
• MB-230 Dynamics 365 Customer Service Functional Consultant.