Business Data Analyst-Energy

Job Title: Business Data Analyst-Utilities DomainLocation: New York-HybridJob Type: Contract
Note: Excel, Azure Dev Ops support ticketing, - Energy/Utilities Exp Must.
Job Description

Serves as customer-facing member of an energy usage analysis team dedicated to supporting customer inquiries for the Product team.
Responsible for answering customer phone calls and emails and translating them into Azure Dev Ops tickets for resolution.
Responsible for logging issues/tickets in both ADO and Excel sheets and keeping them in sync.
Produces a monthly summary report (Excel) of all customer inquiries, status, and ticket numbers from weekly numbers.

Must Have

Ability to identify, clarify, and resolve issues and risks, escalating them as needed.
Ability to manage stakeholder relationships.
Entering bug and story tickets into a software management system
Excel reporting skills
MS Office skills
Professional customer service phone skills for high importance customers (public facing, not internal)

Nice To Have

Ability to execute existing SQL queries
Automation / Technical Writer
Experience in Azure Dev Ops
Knowledge of energy terminology

Job Type: Contract
Pay: $60.37 - $65.05 per hour
Expected hours: 40 per week
Ability to Commute:

New York, NY 10001 (Required)

Work Location: In person