Business Analyst - Fidelity Investments - Return to Work Program

The Business Analyst analyzes complex business components to identify operational, financial, technological or improvement opportunities; document findings and translate data into insights; and serves as a leader and/or liaison between cross-functional teams.

What You’ll Contribute Day-to-Day:
• Analyze and document complex business processes, identifying risks and defining solutions.
• Develop and document complex test cases in collaboration with the broader team.
• Partner with user base to drive in depth end user testing, gather feedback and incorporate recommendations into future requirements releases.
• Ensure solutions meet business needs and requirements.
• Build and maintain relationships with various stakeholders.
• Partner with stakeholders to complete comprehensive business analysis and requirements documentation.
• Create user stories which capture business requirements and acceptance criteria.
• Update, implement and maintain processes and procedures.
• Support the adoption and use of enabling tools.
• Monitor resources and priorities.
• As needed, lead projects with a broad scope.
• Monitor deliverables and ensure the timely completion of projects.

You’ll Be a Great Fit If You Have:
• Cross-Functional Collaboration: Collaborates with team members from different teams or functions to deliver a product vision or project.
• Business Process Design: Creates a new process or workflow. Maps the series of repeatable steps that are critical to the given task, to reduce errors and optimize efficiency.
• Business Requirements Analysis: Recognizes, evaluates, and records the key requirements of a business problem that needs to be resolved or a business objective that needs to be met.
• Customer Alignment: Aligns the organization's goals and products to the values and needs of its customers.
• Data Analysis: Quantifies information and sorts it for analysis. Analyzes data which may include investigating and highlighting trends, presenting, reporting on results, and providing conclusions and recommendations. Uses the appropriate tools (e.g., Excel) to conduct the analysis.
• Data Gathering and Reporting: Uses varied tools, techniques, and processes for gathering and reporting data. Knows which data to collect and what would be useful to report on.
• Data Visualization: Identifies, locates, manipulates, formats, and presents data graphically to communicate relationships and insights. Helps the audience “see” the patterns or trends in the data with more clarity. Uses software (e.g., Tableau, Excel, PowerPoint, HighCharts, Flare, and others).
• Data-Driven Decision Making: Identifies, locates, manipulates, formats, and presents data graphically to communicate relationships and insights. Helps the audience “see” the patterns or trends in the data with more clarity. Uses software (e.g., Tableau, Excel, PowerPoint, HighCharts, Flare, and others).
• Designing and Developing Solutions: Reviews current Information Technology (IT) environment, technologies, and business needs. Develops technology blueprints for addressing business problems and computing requirements.
• Project Management Methodologies and Frameworks: Applies frameworks and methodologies (e.g., Agile, SCRUM, Lean, Six Sigma, Waterfall, Kanban, etc.) throughout a project's lifecycle. Provides structure to the way a project is delivered by applying principles, themes, frameworks, processes, and standards.
• User Acceptance Testing (UAT): Conducts testing to verify/accept a software system before moving the application to the production environment. Validates end-to-end business flow. Verifies that the created solution/software works for “the user.”
• User Story and Journey Mapping: Writes user stories to describe software requirements from the perspective of an end-user.
• Workflow Analysis: Examines an organization or business unit's workflows to improve operational efficiency. Identifies areas of process improvement (e.g., redundant tasks or processes, inefficient workplace layouts, and bottlenecks) in the workflow.
• Accountability: Takes responsibility for one's actions regardless of outcomes. Feels accountable for the quality and timeliness of an outcome or task.
• Facilitating: Manages and generates group discussions or meetings. Encourages people to take part and work together more effectively. Helps the group understand or reach their common goal.
• Influencing Others: Gains support and commitment from others through being diplomatic and using tact to achieve outcomes. Persuades and impacts the thoughts and actions of others. Gains support for ideas, proposals, projects, and solutions.
• Problem Solving: Leverages knowledge, previous experience, and skills to identify the crux of an issue and creates a workable solution to resolve problems. Understands verbal or numerical information and how to make reasoned decisions based on this analysis.
• Stakeholder Management: Identifies, analyzes, plans, and implements actions designed to engage with stakeholders.
• Advising: Offers recommendations on the best course of action to take and advises to support decision making that leads to delivery of outcomes.
• Build an Inclusive Environment: Encourage associates to share ideas, speak up, acknowledge and learn from mistakes. Build mutual respect within and across teams that support a sense of belonging.
• Coach with Feedback: Provide development and coaching support, timely feedback to drive associate performance, business outcomes, and career growth. Build and attract talent by encouraging mobility and opportunities to expand skills and impact.
• Create Purpose: Connect organizational and team direction to individual goals and motivations, connect team goals to organizational efforts to execute results and deliver measurable success.
• Deliver Clear Leadership Messaging: Deliver and reinforce individual and group communications with messaging that create understanding and team accountability for their actions and outcomes.
• Develop Others: Support, facilitate and advocate for associate development and career growth.
• Form Business Connections: Create and maintain relationships to support immediate team and business partners. Learn Fidelity’s landscape of customer needs.
• Lead with Empathy: Actively listen and help associates feel heard, valued, supported and motivated. Build self-awareness and develop emotional intelligence as a people leader.
• Manage Core Responsibilities and Risk: Set team goals, reinforce Fidelity's culture and Standards, ask for feedback to grow, and deliver on talent practices (e.g., Quarterly Check-ins, proper onboarding). Identify and monitor sources of risk (Fiscal, Operational), work with Enterprise Partners (e.g., ER, Legal, Compliance) and take appropriate action.
• Project Management: Manages projects from end to end including scoping, resource allocation and management, project planning, task assignment and tracking against project plan, assessing risks as well as project reporting. Ensures projects are delivered on time and under budget.
• Technical Credibility: Demonstrates depth of knowledge and skill in a specific technical, functional, or professional area. Expertise in a particular process, function, technology, machine, material, or type of equipment. Leverages this knowledge to solve specific problems. Acquires and applies new skills to remain up to date in their area of expertise.