Intent Recognition Specialist
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Genesis10 is currently seeking an Intent Recognition Specialist with our client in the financial industry located in Atlanta, GA and Chicago, IL. This is a 12 + month contract position.
Responsibilities:
• Responsible for building and maintaining machine learning models to identify end user intent for a multi-channel Virtual Assistant
• Understand the intent portfolio for NLU across domains (e.g., technology, human resources) and how it maps to conversation design for web, mobile, and voice channels
• Identify and build appropriate datasets to train and test machine learning models for intent classification and speech recognition
• Develop tools and telemetry that can measure/monitor accuracy and performance and update the models accordingly throughout development lifecycle
• Develop disambiguating and error handling strategies as the virtual assistant scales
• Monitor conversations in the application to identify underperforming content and develop solutions to improve the performance
• Collaborate with data scientists, product owners, UX researchers, and engineers to build out the "brain" of the virtual assistant
Requirements:
• Experience with conversational interfaces and natural language processing
• Experience training machine learning algorithms for data classification and/or speech recognition
• Experience improving intent recognition of a data classification model
• Experience with Python
• Unique skillset in computational linguistics and technical experience
• Familiarity with LLMs
• Familiarity with using version control technologies such as Git, SVN, or JIRA
• Experience in DevOps and Agile methodology
• Strong analytical and troubleshooting skills
Desired skills:
• Experience with Generative AI
Pay Range: $60.24 - $68.24
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
If you have the described qualifications and are interested in this exciting opportunity, please apply!
About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
