Business Analyst

About Us

For over 25 years, we've been supporting UK businesses of all sizes, providing exceptional connectivity, competitive pricing, and outstanding service. While we take pride in our legacy, our focus is firmly on the future with a fibre-first, future-ready approach.

Our ultra-reliable network is trusted by more than 1 in 10 businesses, and our comprehensive range of innovative solutions are designed to help any business achieve its full potential.

If you are looking to be part of an ambitious team that is constantly evolving and empowered to deliver excellence, we would love to hear from you. Apply today and help us shape the future of business connectivity.

The Role

The Business Analyst - Transformation (12 Months FTC) will play a pivotal role in identifying opportunities for improvement, analysing and implementing changes that drive organisational transformation. This role requires a deep understanding of business processes, strong analytical skills, and the ability to work collaboratively with stakeholders at all levels.

Responsibilities
• Requirements Gathering: Using the appropriate methods of waterfall and Agile, work with stakeholders to gather and document business requirements, ensuring they align with the company’s strategic goals and transformation initiatives. Breakdown business strategy goals into deliverable business requirements.
• Process Analysis: Analyse existing business processes and workflows to identify areas for improvement and opportunities for transformation, working alongside the Project team.
• Data Analysis: Collect and analyse data to support decision-making and measure the impact of transformation initiatives. Drive analysis to identify the systems and process impacts arising from agreed business requirements and translate those requirements into systems functional/behavioural models (e.g. Use Cases, Screen Navigations etc.)
• Solution Design: Develop and propose solutions to address business challenges, including process improvements, system enhancements, and new technology implementations.
• Change Management: Assist in managing the change process, including communication, training, and support to ensure successful adoption of new processes and systems.
• Project Management: Support the planning, execution, and monitoring of transformation projects, ensuring they are delivered on time and within budget.
• Stakeholder Engagement: Facilitate effective communication and collaboration between business units, IT teams, and external partners.
• Documentation: Create detailed documentation, including business requirements, process maps, and user guides.
• Testing and Validation: Support the testing and validation of new systems and processes to ensure they meet business requirements and deliver expected benefits.
• Training and Support: Provide training and support to end-users to ensure successful adoption of new systems and processes.
• Continuous Improvement: Identify and implement opportunities for continuous improvement in business processes and systems.

Skills and experience we are looking for
• Proven experience as a successful Business Analyst, with a focus on transformation or change management.
• Experience working on BSS and service provisioning projects
• Experience working on complex IT projects
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in data analysis tools and techniques.
• Experience with business process modelling and improvement methodologies.
• Knowledge of change management principles and practices.

How you will work

At TalkTalk Business we understand the importance of flexibility and connection in the workplace. That’s why we have adopted a hybrid approach to working. Our aim is for our full time team to spend 3 days a week at our HQ in Soapworks, Salford Quays with the remaining days offering the option to work from home. We want to ensure you enjoy the collaboration and connection of the office environment, combined with the convenience of remote working.

What can we offer you?
• Competitive Salary and Bonus Scheme: Earn a rewarding salary with a bonus scheme designed to recognise your hard work and dedication.
• Comprehensive Benefits Package: Support your wellbeing, achieve a work-life balance, and plan for the future with our all-inclusive benefits.
• Free TalkTalk Broadband: Enjoy complimentary TalkTalk broadband as an added perk for all employees.
• Personal and Professional Growth: Take advantage of opportunities for career advancement and personal development.
• Additional Perks: Participate in exciting company events, take advantage of volunteering days, and enjoy electric car charging points available at our HQ.

Be a part of our story

We're human, just like you. We've created a happy, diverse, inspiring workplace for real people, just like you.

So, if you’re tuned in to the way people think. If you make mistakes sometimes but keep trying. If you love making connections and building a team. If you understand what customers want and are committed to making it happen, be a part of our story.