Digital Technical Analyst
We are seeking a detail-oriented and tech-savvy Digital Technical Analyst to support the Digital Product Owner in delivering exceptional experiences for our members. This role focuses on re-platforming our member portal and enhancing core functionalities for effective health plan interactions.
Responsibilities
• Collaborate with the Digital Product Owner to gather, document, and analyze technical requirements for the member portal and mobile app initiatives.
• Translate business requirements into technical specifications, user stories, and acceptance criteria.
• Identify gaps and opportunities in the current platform architecture to improve scalability, security, and performance.
• Evaluate and document current-state processes, recommend enhancements, and support implementation efforts.
• Ensure core functionalities such as benefit access, claims viewing, and payments are optimized and integrated into the new platform.
• Act as a liaison between product, design, engineering, and business stakeholders to ensure alignment on technical solutions.
• Assist in testing, validating, and troubleshooting features to ensure successful deployment.
• Support quality assurance processes by defining test cases, reviewing deliverables, and ensuring features meet functional and technical requirements.
• Contribute to the development of technical documentation, including process flows, use cases, and integration guides.
• Enhance personalized care experiences by leveraging data and analytics within the portal and app.
Skills
• Bachelor’s degree or equivalent experience in a related field, plus 3 years of work experience beyond degree.
• 1 year of experience as a Technical Analyst, Product Owner, or similar role, preferably focusing on digital channels.
• Experience working with cross-functional teams, including design, marketing, and engineering.
• Strong technical skills, with experience in digital ecosystems, APIs, and system integrations.
• Experience with re-platforming, large-scale system upgrades, migrations, or legacy system modernization.
• Familiarity with agile methodologies and experience in supporting agile product development processes.
Preferred Skills
• Experience with UI/UX design principles.
• A passion for delivering exceptional user experiences and improving the lives of members through digital innovation.
We are committed to fostering a diverse, equitable, and inclusive environment where all team members feel valued and empowered to contribute their unique perspectives.
Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.
Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $50 - $65 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.
We are seeking a detail-oriented and tech-savvy Digital Technical Analyst to support the Digital Product Owner in delivering exceptional experiences for our members. This role focuses on re-platforming our member portal and enhancing core functionalities for effective health plan interactions.
Responsibilities
• Collaborate with the Digital Product Owner to gather, document, and analyze technical requirements for the member portal and mobile app initiatives.
• Translate business requirements into technical specifications, user stories, and acceptance criteria.
• Identify gaps and opportunities in the current platform architecture to improve scalability, security, and performance.
• Evaluate and document current-state processes, recommend enhancements, and support implementation efforts.
• Ensure core functionalities such as benefit access, claims viewing, and payments are optimized and integrated into the new platform.
• Act as a liaison between product, design, engineering, and business stakeholders to ensure alignment on technical solutions.
• Assist in testing, validating, and troubleshooting features to ensure successful deployment.
• Support quality assurance processes by defining test cases, reviewing deliverables, and ensuring features meet functional and technical requirements.
• Contribute to the development of technical documentation, including process flows, use cases, and integration guides.
• Enhance personalized care experiences by leveraging data and analytics within the portal and app.
Skills
• Bachelor’s degree or equivalent experience in a related field, plus 3 years of work experience beyond degree.
• 1 year of experience as a Technical Analyst, Product Owner, or similar role, preferably focusing on digital channels.
• Experience working with cross-functional teams, including design, marketing, and engineering.
• Strong technical skills, with experience in digital ecosystems, APIs, and system integrations.
• Experience with re-platforming, large-scale system upgrades, migrations, or legacy system modernization.
• Familiarity with agile methodologies and experience in supporting agile product development processes.
Preferred Skills
• Experience with UI/UX design principles.
• A passion for delivering exceptional user experiences and improving the lives of members through digital innovation.
We are committed to fostering a diverse, equitable, and inclusive environment where all team members feel valued and empowered to contribute their unique perspectives.
Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.
Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $50 - $65 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.
