DevOps Support Engineer
We are searching for a DevOps Support Engineer who will be crucial in driving the stability and reliability of high-quality cloud-based applications within the healthcare sector. This role involves providing responsive, hands-on support for AWS infrastructure and Python-based systems, ensuring seamless service to end clients across the UK.
Responsibilities
• Respond to and resolve incoming support tickets via Jira from external healthcare clients
• Investigate and troubleshoot issues related to AWS services and Python libraries
• Work closely with internal DevOps and engineering teams to escalate and resolve complex issues
• Communicate technical problems and solutions clearly to non-technical stakeholders
• Monitor system performance and proactively identify potential service disruptions
• Apply patches and updates to AWS-based environments as required
• Maintain accurate documentation of support actions, solutions, and outcomes
• Collaborate with wider teams to improve long-term system reliability and processes
• Assist in the handover process for new permanent hires within the DevOps team
We are searching for a DevOps Support Engineer who will be crucial in driving the stability and reliability of high-quality cloud-based applications within the healthcare sector. This role involves providing responsive, hands-on support for AWS infrastructure and Python-based systems, ensuring seamless service to end clients across the UK.
Responsibilities
• Respond to and resolve incoming support tickets via Jira from external healthcare clients
• Investigate and troubleshoot issues related to AWS services and Python libraries
• Work closely with internal DevOps and engineering teams to escalate and resolve complex issues
• Communicate technical problems and solutions clearly to non-technical stakeholders
• Monitor system performance and proactively identify potential service disruptions
• Apply patches and updates to AWS-based environments as required
• Maintain accurate documentation of support actions, solutions, and outcomes
• Collaborate with wider teams to improve long-term system reliability and processes
• Assist in the handover process for new permanent hires within the DevOps team
