Data Analyst

Ref Number

B01-04840

Professional Expertise

Administration and Business Support

Department

Vice-President (Operations) (B01)

Location

London

Working Pattern

Full time

Salary

£43,124–£51,610

Contract Type

Fixed-term

Working Type

Hybrid

Available for Secondment

No

Closing Date

28-Feb-2025

About us

This is an exciting opportunity for a Data Analyst to support the data requirements for a programme of work within UCL’s Service Excellence function.
Our Service Excellence function is part of the Professional Services Hub which brings together key customer facing and transactional services across different functions: HR, Finance, Commercial, Faculty, Research, Estates, IT & Business Operations. The PS Hub is committed to delivering high quality & efficient services, with a real emphasis on customer experience.

About the role

You will support the Service Excellence function to access and analyse relevant and accurate data, to support a large-scale improvement programme. Specifically, you will support the Education Administration and Student Experience (EASE) programme. Working with a variety of stakeholders, you will analyse a range of data, providing insights into the root causes of problems and issues so that the right solutions can be put in place.
Working closely with colleagues in the Data and Insights team, as well as other teams across UCL, you will support the identification of data sources required to baseline and measure the impact of improvement projects. This role will also support the Data and Insights team to improve the quality of data at UCL.
Please note this is a fixed-term contract until July 2026.

About you

We are looking for people with experience of processing and analysing large and complex data sets, visualising the data effectively using a range of MI tools (i.e. Tableau, PowerBI, etc). You will have a collaborative approach to work and be able to influence stakeholders through effective analysis and reasoned persuasion. You will also have experience of producing complete and detailed reports.
A job description and person specification can be accessed at the bottom of this page. Your application should include a CV and cover letter and it will be assessed on how well you evidence the essential and desirable criteria in the person specification within the job description. (By including a cover letter, you can leave blank the field 'Why you have applied for this role' in the application form.)

What we offer

As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:

41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)

Additional 5 days’ annual leave purchase scheme

Defined benefit career average revalued earnings pension scheme (CARE)
Cycle to work scheme and season ticket loan

Immigration loan
Relocation scheme for certain posts

On-Site nursery
On-site gym
Enhanced maternity, paternity and adoption pay
Employee assistance programme: Staff Support Service
Discounted medical insurance

Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.

Our commitment to Equality, Diversity and Inclusion

As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.
These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.