Data Analyst

Data Analyst (CNOC)

Contract

100% Remote

We are seeking an individual to work with a Fortune 50 Broadcast Media & Entertainment leader located in New York, New York. As the Data Analyst, you will be responsible for helping to develop a QA process to assess how CNOC operators perform their daily duties/tasks. In this role, you will have the opportunity to collaborate with the management of QA results to provide findings/scorecards/metrics for both individual performance and organizational performance.

Minimum Qualifications:
• 3-5 years of experience in a Business Analyst role or a similar capacity—optimally with experience with performing QA reviews
• Proficiency in statistical analysis and data mining techniques.
• Expertise in data visualization tools (e.g., Tableau, Looker, Power BI, Smartsheet, ServiceNow, and Salesforce).
• Proficient in Microsoft Word, Outlook, PowerPoint, and Excel.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Quality Audits/Quality Assurance experience in IT Technical Support & Problem Management
• Service Now is required to build reports within the system or use data visualization to tie in holistic Post Incident Reviews.
• Salesforce Experience
• Ability to work independently and as part of a team.
• Capacity to communicate complex technical concepts to non-technical audiences.
• Ability to effectively present findings to leadership and peers.
• Strong relationship-building skills, with an ability to earn the trust of stakeholders.
• Demonstrated ability to thrive in a fast-paced, high-throughput environment.

Responsibilities:
• Management and execution of QA processes for CNOC and Problem Management
• Ongoing assessment of QA metrics for updates, additions, and modifications based upon changing needs of the business and alignment with management
• Establish double verification for data process and analytics associated with all key duties/tasks as a Data Analyst
• Analyze cases or tickets to identify issues and suggest improvements in process, procedure, and performance
• Collaboration with management of QA results to provide findings/scorecards/metrics for both individual performance and organizational performance
• Developing and produce weekly, monthly, quarterly, ad hoc, etc.… analysis and dashboard reporting for QA data.
• Manage deliverables daily, weekly, monthly, quarterly, yearly, and annual as needed and support technical teams in adhering to regular timelines for content submissions.

What’s in it for you?
• Working for a well-known, globally leading Media Streaming organization
• Exposure to high-level business professionals in a variety of departments and geographic locations
• Opportunity to work and grow your career in fast-paced environment

EEO Statement:
• Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.