CMDB Administrator/ Data Analyst I
Title: CMDB Administrator/ Data Analyst I
Location: Abbott Park, Illinois
Duration: 12 Month
Job Summary
Abbott is seeking a CMDB Administrator/ Data Analyst I to support Configuration Management Database (CMDB) administration. The CMDB serves as the inventory for all infrastructure-related assets, including facilities. The ideal candidate will be responsible for processing and managing data updates, ensuring data accuracy, and effectively communicating with various business units and requesters. This role requires strong attention to detail, independent problem-solving skills, and excellent communication abilities to ensure accurate data management and support IT initiatives.
Key Responsibilities
CMDB Administration & Support (100%)
• Develop an understanding of CMDB data structures and how they are utilized across different business units.
• Serve as a primary point of contact for CMDB-related inquiries, ensuring all data updates are accurate and aligned with best practices.
• Interact with business units, requesters, and Data Stewards to clarify data requirements and resolve discrepancies.
• Provide guidance and consultation to requesters to ensure proper data submission and adherence to standards.
• Work closely with Application Portfolio teams to support Application Health and IT lifecycle management, identifying gaps and recommending remediation steps.
CMDB Data Updates & Maintenance
• Process data updates for infrastructure-related assets, handling requests ranging from a single item to 500+ devices per request.
• Ensure data accuracy through careful review and validation of requests.
• Perform updates via Incidents or Service Requests within ServiceNow.
• Analyze audit reports and CMDB Health Dashboards, reaching out to requesters and business units for data remediation.
• Manage Application-to-Infrastructure relationships, including updates and removals.
• Execute mass data imports while ensuring consistency and integrity.
• Note: This role is the only authorized user permitted to perform mass data imports into the CMDB.
CMDB Data Integration & External Data Sources
• Gain an understanding of external data sources feeding into the CMDB and how they impact system accuracy.
• Provide clear, plain-language explanations to business customers regarding data sourcing and integration processes.
ServiceNow Discovery & Configuration Support
• Assist with the configuration and management of ServiceNow Discovery schedules to enhance CMDB data accuracy.
Qualifications & Skills
• Education: High School Diploma required.
• Experience: 3 to 6 years of relevant experience.
• Technical Skills:
• Data accuracy is critical—must have a keen eye for detail.
• Ability to work independently and proactively address data discrepancies.
• Strong communication skills to interact effectively with requesters and business units.
• Comfortable engaging with new stakeholders to gather and validate information.
• Ability to provide guidance and consultation to requesters to ensure proper data handling.
• Experience with ServiceNow (preferred but not required).
This role offers a great opportunity for someone with strong analytical and data management skills to support a critical IT asset inventory system within a leading global organization. If you thrive in a structured environment where data integrity, stakeholder collaboration, and independent problem-solving are key, this position could be a great fit for you.
Consultants Eligible Benefits Upon Waiting Period
• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.
Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.
Title: CMDB Administrator/ Data Analyst I
Location: Abbott Park, Illinois
Duration: 12 Month
Job Summary
Abbott is seeking a CMDB Administrator/ Data Analyst I to support Configuration Management Database (CMDB) administration. The CMDB serves as the inventory for all infrastructure-related assets, including facilities. The ideal candidate will be responsible for processing and managing data updates, ensuring data accuracy, and effectively communicating with various business units and requesters. This role requires strong attention to detail, independent problem-solving skills, and excellent communication abilities to ensure accurate data management and support IT initiatives.
Key Responsibilities
CMDB Administration & Support (100%)
• Develop an understanding of CMDB data structures and how they are utilized across different business units.
• Serve as a primary point of contact for CMDB-related inquiries, ensuring all data updates are accurate and aligned with best practices.
• Interact with business units, requesters, and Data Stewards to clarify data requirements and resolve discrepancies.
• Provide guidance and consultation to requesters to ensure proper data submission and adherence to standards.
• Work closely with Application Portfolio teams to support Application Health and IT lifecycle management, identifying gaps and recommending remediation steps.
CMDB Data Updates & Maintenance
• Process data updates for infrastructure-related assets, handling requests ranging from a single item to 500+ devices per request.
• Ensure data accuracy through careful review and validation of requests.
• Perform updates via Incidents or Service Requests within ServiceNow.
• Analyze audit reports and CMDB Health Dashboards, reaching out to requesters and business units for data remediation.
• Manage Application-to-Infrastructure relationships, including updates and removals.
• Execute mass data imports while ensuring consistency and integrity.
• Note: This role is the only authorized user permitted to perform mass data imports into the CMDB.
CMDB Data Integration & External Data Sources
• Gain an understanding of external data sources feeding into the CMDB and how they impact system accuracy.
• Provide clear, plain-language explanations to business customers regarding data sourcing and integration processes.
ServiceNow Discovery & Configuration Support
• Assist with the configuration and management of ServiceNow Discovery schedules to enhance CMDB data accuracy.
Qualifications & Skills
• Education: High School Diploma required.
• Experience: 3 to 6 years of relevant experience.
• Technical Skills:
• Data accuracy is critical—must have a keen eye for detail.
• Ability to work independently and proactively address data discrepancies.
• Strong communication skills to interact effectively with requesters and business units.
• Comfortable engaging with new stakeholders to gather and validate information.
• Ability to provide guidance and consultation to requesters to ensure proper data handling.
• Experience with ServiceNow (preferred but not required).
This role offers a great opportunity for someone with strong analytical and data management skills to support a critical IT asset inventory system within a leading global organization. If you thrive in a structured environment where data integrity, stakeholder collaboration, and independent problem-solving are key, this position could be a great fit for you.
Consultants Eligible Benefits Upon Waiting Period
• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.
Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.
