We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. As the link between sellers and buyers, retail and head office, our retail operations team is the cog that keeps things running. With teams focused on store facing, labour, transformation, online, delivery and contact centre work, we touch almost every part of the business. It’s an incredibly fast-paced environment where you need to pivot not just daily, but often hourly. So while we plan all we can, it’s vital that we all think outside our job descriptions and look to optimise and improve how we do everything. There’s also a real team ethos. After all, it’s people like you who are going to truly transform this part of the business.

• Please note this role is for a 12 month Fixed Term Contract

Why join us

Join our team at Sainsbury's Customer Care / Customer Contact division as a Senior MI Analyst and be part of a dynamic and forward-thinking organisation that values the power of data-driven insights. In this role, you will have the opportunity to shape and govern reporting processes, providing clear and actionable views to stakeholders across the Contact Centre. With a strong background in Contact Centre or Customer Service, you will play a pivotal role in driving positive change, improving operational performance, managing efficiency, and supporting the Contact Centre strategy. We offer a collaborative and inclusive work environment where you can enhance your skills in advanced data analysis, SQL, and PowerBI while making a real impact on our business and ensuring a customer-centric approach. Join us and be part of a team that thrives on innovation, continuous improvement, and delivering high-quality results.

What You'll Do

As a Senior MI Analyst at Sainsbury's Customer Contact division, your role will involve governing the reporting process to provide stakeholders across the Contact Centre with clear and actionable insights. You will be responsible for delivering accurate reporting within deadlines, developing and maintaining professional reports, data outputs, and dashboards that fulfil end user requirements. Your strong leadership skills will enable you to develop and maintain relationships with key stakeholder groups, offering potential improvements to briefs and solutions. You will work with large, complex data sets to support continuous improvement activities, gathering requirements from stakeholders, and prioritising work by value. Additionally, you will collaborate with the Planning and Business Intelligence teams to develop holistic, customer-centric, and operationally balanced outputs, and continuously expand your knowledge of customers and the business to enhance data and reporting capabilities. Lastly, you will contribute to maintaining quality standards in MI outputs, identifying data quality issues, and engaging MI Developers and Manager as needed.

Who You Are

As a Senior MI Analyst for Sainsbury's Customer Care and Customer Contact division, you are a highly skilled professional with a strong background in contact centre operations and customer service. With your advanced proficiency in SQL, particularly PostgreSQL, and experience in creating dashboards using PowerBI, you possess the technical expertise to gather and analyse data, and deliver clear and actionable insights to stakeholders. Your ability to engage stakeholders with data-led stories enables you to drive positive change and identify opportunities for improvement within the contact centre landscape. With your passion for delivering impactful analysis and ensuring a customer-focused and commercially balanced approach, you contribute to the continuous improvement of the MI toolkit and processes.

We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:

Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform.

Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy up to an additional week's holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.

Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.

Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).