Location

Liverpool, Manchester, Newcastle Upon Tyne, Nottingham

About The Job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

The People Analytics and Insight (PAI) Directorate was established in late 2019 as part of HR within HMRC. The mission of the Directorate is ‘To positively influence the engagement and effectiveness of our colleagues, by empowering HMRC to unlock the value of people information & insight, via our expert products & services’.

Job Description

The Vision of the PAI Directorate is to ‘deliver people insight and analytics to enable HMRC to shape its future through the use of evidence-based decision-making’.

HMRC is a significant employer, with 65,000 staff, and therefore People Analytics plays an important part in driving change and shaping the future of the organisation. The team was formed specifically to bring a different way of operating to HR and to facilitate greater rigour in the successful delivery and evaluation of key programmes.

You will be a valuable member of the People Analytics and Insight (PAI) directorate, supporting the Directorate to deliver it’s mission to positively influence the engagement and effectiveness of our colleagues, by empowering HMRC to unlock the value of people information & insight, via our expert products and services.

This is an exciting time to join the PAI team where you will collaborate with a dedicated group of professionals focused on delivering actionable insights on high-profile themes impacting the workforce at HMRC. As a People Analytics and Insights Officer, you will be supporting a range of projects, and utilising a mixture of research, evaluation and monitoring techniques, to deliver people information and insight to support our overall vision and mission.

This role sits in the Customer Delivery team within PAI. This team is responsible for carrying out both quantitative and qualitative analysis and insight on HMRC people data. Activities include developing evaluation Theories of Change, impact, process and Value for Money (VfM) evaluation, modelling, forecasting, optimisation, research, survey design and implementation and focus groups.

People Analytics plays an important part in driving change and shaping the future of the organisation. The team was formed specifically to bring a different way of operating to HR and to facilitate greater rigour in the successful delivery of key programmes.

Key Responsibilities:

As a People Analytics and Insights officer you will have the opportunity to contribute to generating data and insight to support key deliveries in PAI using a range of data sources and through evaluation, survey and qualitative methodologies. Key responsibilities include the following.

• Understand HMRC’s HR Business need for sound research and analysis to deliver people insight and analytics to enable HMRC to shape its future through evidence-based decision-making.

• Work with a project lead to undertake evaluation projects, ensuring outcomes are aligned with service vision and business strategy.

• Take personal responsibility for delivering a variety of research and analytical projects, ensuring that business needs are met.

• Synthesise data from a wide range of sources, using storytelling techniques to present a coherent narrative which drives action within our business groups.

• Work in an agile way to define, build and deliver analytical projects.

• Create informative and visually appealing outputs to communicate data-driven insights to stakeholders.

• Effectively communicate data findings and insights to both technical and non-technical stakeholders, ensuring a clear understanding of the implications to the business.

• Collaborate effectively on projects within diverse and multidisciplinary teams, fostering an innovative environment to achieve shared goals.

Person specification

• Has experience designing and delivering evaluation and analytical and insight projects.

• Is patient, level-headed and able to deliver at pace.

• Can take the initiative and work independently when required.

• Has a collaborative approach and is keen to work with others to achieve progress against shared objectives.

Essential Criteria:

• Expertise in evaluation methods - experience of developing or using Theory of Change and theory-based, and / or experimental evaluation methods.

• Strong understanding, or experience of undertaking, Return on Investment (ROI) and / or Social Return on Investment (SROI).

• Experience of data collection, analysis and synthesis.

• Experience of data storytelling principles to develop a coherent and engaging narrative from a range of data sources.

• Experience of interpretation and presentation of data using effective written and verbal communication skills.

• Experience of application of ethics to research.

• Continuous learning mindset to adapt to evolving research requirements and methodologies.

Experience of two of the following:

• Qualitative research design and analysis (e.g. depth interview guides, focus groups).

• Survey research design and analysis.

• Literature reviews or rapid evidence assessments.

Desirable Criteria:

• A willingness to take ownership of personal development, setting realistic goals to improve abilities.

• Stakeholder engagement skills to support requirements gathering and expectation management.

Essential Qualifications

Applicants must hold an undergraduate degree, at a minimum of 2:2 with sufficient research methods training (comprising around one third of modules taken in the course).

OR

Experience of practising research and / or evaluation. This consists of experience working in a research / evaluation agency, market research / evaluation agency or a specialist research / evaluation team.

Behaviours

We'll assess you against these behaviours during the selection process:

• Seeing the Big Picture

• Delivering at Pace

• Communicating and Influencing

We only ask for evidence of these behaviours on your application form:

• Seeing the Big Picture

Technical Skills

We'll assess you against these technical skills during the selection process:

• You will be asked to carry out a presentation using dummy data provided to you a week ahead of your interview. Following the presentation, you will be asked technical questions relating to your presentation.

Benefits

Alongside your salary of £36,320, HM Revenue and Customs contributes £10,521 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.

• Family friendly policies.

• Personal support.

• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Experience and Technical skills.

How To Apply

As part of the application process, you will be asked to provide the following:

• An anonymised CV detailing your job history. Your CV is for information purposes only and will not be scored.

• A Personal Statement (maximum of 750 words) which should illustrate how you meet the essential criteria.

• An example of how you have demonstrated the behaviour ‘Seeing the Big Picture’ (maximum of 250 words).

Further details around what this will entail are listed on the application form.

Sift

A sift will be carried out on your personal statement against the essential criteria, and the behaviour statement ‘Seeing the Bigger Picture’ with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, your experience will be assessed, and you will be asked behaviour-based questions to explore in detail what you are capable of.

You will be asked to carry out a presentation using dummy data provided to you a week ahead of your interview. Following the presentation, you will be asked technical questions relating to your presentation.

Interviews will take place via video link. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days(Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – 376164 & vacancy closing date 21/11/2024’.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application .

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.

Merit List

After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.

Criminal Record Check

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a change to be made so that you can make your application, you should:

• Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Additional Security Information

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

Important information for existing HMRC contractual homeworkers:

This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you can travel to.

Terms and Conditions

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations .

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality Requirements

This job is broadly open to the following groups:

• UK nationals

• nationals of the Republic of Ireland

• nationals of Commonwealth countries who have the right to work in the UK

• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)

• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Eloise Turner

• Email : eloise.turner1@hmrc.gov.uk

• Telephone : 03000542003

Recruitment team

• Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles.

In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.