CLOUD ENGINEER - AMAZON CONNECT

Key Responsibilities:

• Technical Implementation: Work closely with senior engineers and architects to design, test, and implement contact center solutions.

• AWS Expertise: Utilize your knowledge of AWS services (Lambda, DynamoDB, S3, SNS, Lex, API Gateway, Pinpoint, etc.) to help create effective contact center systems.

• Amazon Connect: Gain hands-on experience with Amazon Connect features, including designing contact flows, setting up agent desktops, and optimizing routing strategies.

• AWS CDK: Learn and apply AWS CDK for infrastructure automation, streamlining deployments and simplifying management of AWS resources.

• Troubleshooting & Problem Solving: Resolve technical challenges and ensure smooth performance of contact center applications.

• Ongoing Learning: Stay up-to-date with the latest in Amazon Connect, AWS services, and contact center technologies.

Key Requirements:

• A basic understanding of cloud computing and contact center technologies.

• Familiarity with AWS services and architecture.

• Strong analytical and problem-solving abilities.

• Attention to detail and the ability to follow technical specifications accurately.

Preferred Skills:

• Experience with scripting languages like Python or JavaScript.

• Previous exposure to performance or load testing in cloud-based systems.