Business Analyst

Responsibilities

Kforce has a client in Woburn, MA that is seeking a Business Analyst. This role initiates processes with minimal information, so the BA must be a strong interviewer who can ask the right questions to fully understand business needs, not just agree with the request. The BA will work closely with developers, assist with QA, and support UAT, including developing test cases and explaining processes to the development team for production. Even without direct nCino experience, the candidate should assist with software upgrades and testing. Responsibilities:
• Drive awareness of requirements across business units and identify substandard systems processes through evaluation of real-time data
• Serve as thought leader for technical business processes, developing systems prototypes that promote increased efficiency and productivity on multiple levels
• Create and implement precise management plans for every project, with attention to transparent communication at all levels
• Perform, evaluate, and communicate thorough quality assurance at every stage of systems development
• Determine and develop user requirements for systems in production, to ensure maximum usability
• Partner with stakeholders across business units (ex: Commercial Lending, Finance, Operations, Security and Compliance) to develop analyses and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams
• Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties
• Author and update internal and external documentation, and formally initiate and deliver requirements and documentation
• Conduct daily systems analytics to maximize effectiveness and troubleshoot problems

Requirements
• 5+ years of experience in analytics and systems development
• Proven analytical abilities
• Experience in generating process documentation and reports
• Excellent communication skills, with an ability to translate data into actionable insights
• Knowledge or experience with Salesforce and/or nCino
• Strong experience in commercial banking/lending or nCino is essential; The terminology and concepts in commercial banking/lending systems are similar
• Experience identifying business needs rather than letting the business dictate specific solutions
• Tenure will depend on the individual, not necessarily on years of experience

Salesforce And NCino Integration
• Salesforce is used for CRM, and nCino runs on Salesforce, making the two systems intertwined
• Understanding Salesforce's organizational structure is critical for setting up opportunities and managing cases for clients
• The CRM aspect is particularly important for the contact center, which tracks client interactions to provide a 360-degree view of the client's history (e.g., outstanding loans, call history)

Preferred
• Bachelor's degree (or equivalent) in Business Administration, Information Technology or Computer Science
• Strong working knowledge of relevant Microsoft applications
• Proven ability to manage projects and user testing
• High proficiency in technical writing
• Banking experience

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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